If you have questions regarding products, troubleshooting, service, parts, or your warranty, please contact your local dealer. SimpliFire does not ship replacement parts directly to consumers.
Contact us for general brand inquiries and other questions regarding your electric fireplace.
Your request has been sent.
1 (877) 320-0730
Monday through Wednesday: 8:30 a.m. to 3:00 p.m. (CST)
Thursday: 9:00 a.m. to 3:00 p.m. (CST)
Friday: 8:30 a.m. to 3:00 p.m. (CST)
Closed Saturdays, Sundays and most major U.S. holidays.